Quote, Track and Book Freight With Muse AI

Manage Freight With Muse AI

Use Muse AI to work with Freight Right for day-to-day logistics tasks including:

• Freight quoting

• Shipment tracking

• Container status

• Shipment exceptions

• Packing list uploads

• Custom quote requests

• Freight option comparison

• Booking requests

See Shipment Status & the Context Behind It

Ask what is happening with a shipment and get more than a tracking update. Freight Right can combine live shipment information with relevant emails from your operators, warehouses, or other parties so you can see what changed, why it happened, and what needs to happen next.

Get a New Quote Without Entering Shipment Information Again

Once the shipment details are already in the conversation, ask Freight Right to price the same route and load. The system can reuse the cargo details, timing, and other available context to return relevant freight options without making you start a new quote from scratch.

Send Complex Quotes to Freight Right From the Same Chat

Not every shipment can be priced instantly. If a quote needs manual review, ask for it in the conversation. Freight Right receives the request, works the quote, and sends the result back through the same chat when it is ready.

Set Shipment Alerts & Follow Up Actions

Tell the assistant what to watch for and what to do if something does not happen by a certain time.

For example: if a shipment has not cleared customs by Friday, notify Freight Right operations and copy me.

If the shipment clears before then, nothing happens. If it is still held at the deadline, the alert goes out automatically.

Check Shipment Status in Muse AI

Ask where a shipment is, which shipments are late, or what is arriving this week.

Freight Right can return current shipment information while Muse AI uses the context available in the conversation to help explain what is happening.

Examples:

• Where is my shipment?"

• "Which shipments are late?"

• What arrives this week?"

• "Which containers are still on the water?"

Get Freight Quotes With Muse AI

Ask Muse AI to price a lane or quote a shipment using the information already available in the conversation.

Freight Right can use shipment details such as the route, load, timing, and service requirements to return available pricing.

Examples:

• "Price two 40-foot containers from Ningbo to Long Beach."

• "Quote this same route and load."

• "Show me the lowest-cost option."

Request Custom Freight Pricing

Some shipments require manual pricing.

If an instant rate is not available, ask Muse AI to send the request to Freight Right. The Freight Right team can review the shipment and return the quote through the same workflow.

No separate form or new email thread is required.

Example:

• "This shipment is complicated. Ask Freight Right for a custom quote and tell me here when it is ready."

Track Freight and Shipment Exceptions

Use Muse AI to check shipment status and identify freight that needs attention.

Ask about delays, customs status, arrival dates, or other shipment exceptions.

Examples:

• "Has this shipment cleared customs?"

• "Which shipments need attention?"

• "Which containers are still moving?"

Book Freight With Muse AI

Once you select an available freight option, ask Muse AI to start the booking process.

Freight Right prepares the booking and provides the next step for review and confirmation.

Nothing is booked until you approve it.

Example:

• "Book the TForce Freight option."

Freight AI Across Multiple Modes

Freight Right supports logistics across ocean, air and ground transportation.

The AI interface gives shippers one way to start across different freight modes.

Ocean Freight

"Price one 40-foot container from Shanghai to Los Angeles."

Air Freight

"Quote this 780 kg shipment from Frankfurt to Boston."

LTL

"Price three pallets from Chicago to Dallas."

FTL

"Quote a dry van from Laredo to Atlanta next Thursday."

Complex Freight

"Here are the dimensions and photos. Ask Freight Right for the best way to move this."